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Online estate agent / Hybrid estate agent – What’s the difference? – an eSale blog

What Is A Hybrid Estate Agency?

Hybrid seems to have become quite a popular word of late. We’ve seen it most recently in the automotive industry of course but, if you follow the property market, you will have already seen it tagged onto the front of estate agency businesses too.

But what does “hybrid estate agency” actually mean?

The High Street Henrys

In short, it’s generally used to describe an estate agent based on your local high street who has worked out how to use the internet.

Before the turn of the Millennium, most relied purely on the local media, brochures and their own shop fronts to advertise your property. But, over the last 15 years and particularly since the arrival of online portals such as Rightmove and Zoopla – and, more recently, the growth in the number of online estate agencies – they have had to confront the reality they were being left behind.

The undeniable fact is that, these days, most of us prefer armchair research to tramping up and down rainy high streets looking for our ideal home (between 70% and 90% of us, depending on whose statistics you believe). Many traditional high street estate agents have had to accept that and have had to incorporate advertising homes on the property portals into their business model.

The result? Hey presto! They are now hybrid estate agents…


The Online Option

You would think it would work the other way too. After all, there are some internet-based estate agents out there – ourselves included – who have learned that to eliminate all trace of human interaction from the buying and selling process isn’t necessarily the way forward either.

As a result, assisted viewings have been incorporated into our offer; face-to-face appointments can be arranged and we can also supply For Sale boards, EPCs, photographs and bespoke property descriptions. We are always contactable by phone – customer service is our byword, we’re currently rated second in our field on independent review website Trustpilot and we’ve even won awards.

But, because we lack a high street presence, for industry purposes we remain an “online estate agent”. We are not deemed a hybrid – at least not among many of our peers.

The thing is, it’s not approval from other estate agents that we seek. Not to put too fine a point on it, it’s yours.

If you think we’re an online agent, fine. If you think we qualify as a hybrid, then that’s all good too. But the most important thing to us is that you are satisfied with the service we provide. If you’re not then, as far as we know, we’re the only estate agent prepared to offer a no-quibble guarantee – as long as you tell us you’re not happy within 30 days.

Like to give us a try? Feel free to drop us a line or give us a call. Perhaps we can get you started with a free, no-obligation valuation. What happens next is then down to you.

Not all online estate agents are the same – An eSale blog


It seems one of our rivals in the online estate agency game may have scored a bit of an own goal with a recent press release.

They sent the media some statistics they had extrapolated suggesting that, so far in 2017, sellers have shelled out over £300m in estate agents’ fees.

“RIP OFF!” screamed the strident headline, which is probably what the estate agent responsible was hoping for… However, the article failed to make a clear distinction between high street estate agents charging commission and online agents charging a (much lower) flat fee.

The result? Well … most readers who only skimmed through the details may have been left with the impression that ALL estate agents are rip-off merchants, reinforcing a stereotype which none of us in the industry really wants.

It’s a shame really as the release made some good points – including one suggestion that, without the new breed of internet-only estate agents, the total amount paid in fees may have been much higher; without the competition, high street estate agents would have continued to demand a much higher commission.


But, instead, anyone who read the piece could now be tarring us all with the same brush – so maybe it’s time to reiterate a few things about the service we offer our customers.

First of all, although we do offer a flat-rate up-front package, it’s by no means the only choice; sellers can also opt for a pay-on-completion deal in exactly the same way they can if they deal with a high street agent on commission.

There are no strings attached; there are no deferred payments or thinly-disguised credit agreements. If we don’t sell your home, then you pay us nothing. It’s as simple as that.

We offer assisted viewings, we provide EPCs, floor plans and pictures, we utilise Rightmove, Zoopla, and PrimeLocation in the UK to market homes we’ve taken instruction on, as well as a network of 80 portals in 50 countries around the world.

We have a trusted network of suppliers for things like conveyancing and removals but they are entirely optional and sellers are free to search for their own.

And what’s more, as far as we know, we’re also the only online estate agent offering a 100% money-back guarantee. If you’re not happy with our service for any reason, simply say so within 30 days and we’ll return any money you have paid up front. No quibble; no argument. Just your cash back.

We’re from Yorkshire so we prefer to keep things straightforward. Perhaps that’s why we’re rated No2 in our field in the UK on independent review website Trustpilot, we have won awards for customer service and we have grown our portfolio across England and Wales rapidly over the last 12 months.

But, as the saying goes, the proof of the pudding is in the eating so, if you’re selling property, why not give us a try? Just drop us a line or give us a call and maybe we can get you started with a free, no obligation valuation.

The property website On The Market – What we think at eSale


The property portal On The Market has been in the news recently as its prepared for a floatation on the stock market. But, although it may be a topic of conversation in UK estate agents’ offices, we wouldn’t be surprised if it was under the radar of the buying and selling public.

But, as there was a TV campaign to herald its launch a little while ago and in case you feel you need to be filled in on what all the fuss is about, we thought we’d offer a potted history of the story so far:

What is On The Market?

On The Market is a property portal set up by Agents Mutual – a consortium of high street estate agents opposed to the Rightmove/Zoopla duopoly. Not happy about the fees they had to pay either (or both) to advertise property online, they set up their own portal to compete with the two established names. Stock was always going to be an issue to begin so fees for listings with On The Market were considerably lower to tempt agents to give it a try. However, those who signed up had to abide by the controversial “one-other-portal” rule which decreed, if they wanted to use On The Market, they had to dump either Zoopla or Rightmove. Online estate agents like us – and even the bigger names like Emoov and Purple Bricks – were not permitted to use the new portal.


What benefit is there to the participating agents?

Put simply, they get to advertise property online much more cheaply. They also have a semblance of control over the portal as it’s owned by the consortium of leading high street estate agents. It also cuts out the online agents, whose lower fees many traditional estate agents see as a direct threat.

And the drawbacks?

Despite an initial impact – particularly on Zoopla, which most agents who joined On The Market opted to dump – the new portal hasn’t really taken the market by storm. Its share of the online audience is still lagging well behind Zoopla and Rightmove who have continued to return impressive trading results. As a result, some high street agents have begun to get a little twitchy about the reduction in profile for properties they’re trying to sell – to such an extent some have rebelled against the “one-other-portal” rule.

What happens next?

It has been announced that Agents Mutual wishes to offer shares in On The Market. A floatation will raise capital which can then be re-invested in the business – hopefully giving On the Market a better profile and thus more traction.

So, as a seller or a buyer, what’s in it for me?

Probably nothing. This was never about improving services for customers. It was about taking on the online portals and reducing the participating agents’ overheads.

Will the floatation change that?

Possibly, but it depends if the change from a mutual to a new (public) company also means an end to the “one-other-portal” rule. At the moment, customers signed up to agents using On The Market have a significantly reduced audience for their property as it (probably) won’t be advertised on Zoopla. If the new-look company relaxes the restrictions, then customers’ homes will be available to view on as many portals as they wish.

Hopefully, that answers questions you may have. As an online agent, we are not members of On The Market but currently advertise our customers’ homes on both Rightmove and Zoopla, as well as PrimeLocation and an international network of 80 property portals in over 50 countries and in 19 different languages. If you’d like to know more, feel free to drop us a line or even give us a call. We’d be more than happy to help.


Selling your house – don’t forget social media – an eSale blog


In an age where new technology is encouraging us to think we can do what we once thought impossible, it’s easy to understand why estate agency is losing some of its mysticism.

We can all take pictures with our smart phones, we all have instant access to mass media whenever we feel like it so it’s not a great leap of logic to presume we could probably sell our own home without shelling out hundreds or even thousands of pounds to some slick-talking middle men.

A few images of the right rooms, a brief description including the right hashtags and all we have to do is keep tweeting, right?

The march of social media

In theory, it sounds great but, in reality, it rarely works out that way because, although many news stories break first on social media these days, we’ve also learned that, just because it’s on Facebook, it doesn’t mean it’s true.

When it comes to buying and selling property, because the value of the product is so much higher than a juicy bit of gossip or an amusing meme, we’re far less inclined to play fast and loose. When it comes to property, we do actually want expert opinion (although it doesn’t necessarily follow that the more you pay, the better the quality of advice).

So, although the estate agency game has been blown about by the winds of change since the relentless march of social media began a decade ago, as an industry, it’s weathered the storm better than, say, the news media.

It’s true that approximately 97% of property searches are completed online via Rightmove, Zoopla and PrimeLocation but comparatively few property deals are completed there without some form of professional help. Estate agents – either online or on the high street – are still around.


Never say never

But that’s not to say Twitter, Facebook, Pinterest, YouTube, SnapChat or even Tumblr have no part to play when it comes to selling your home. Indeed, at Esale, we’re using some of them every day to highlight property for sale to the right potential buyers. It’s just that social media isn’t the only channel we use. Just as an example, Esale is part of an international property marketing network listing homes for sale on 80 portals in 50 countries in 19 different languages

But, if you are selling your home, post away by all means. There’s nothing wrong with extending your potential audience by supplementing what your estate agent is doing anyway.

But what we are saying is that, if you rely simply on your own posts to reach the buyer of your home, your quest is going to be limited to your own followers and – unless you’re some sort of internet sensation or a celebrity in your own right – that’s likely to be a comparatively small audience.

If you’d like any more advice on selling your home, do give us a call or drop us a line. Perhaps we can get you started with a free, no obligation valuation ( Alternatively, feel free to watch our “How To…” video guides, also available on YouTube ( or browse some more of the blogs on this page.

Conveyancing – what to do once you have a buyer – an eSale guide


In our experience, when it comes to conveyancing solicitors, there are three types.

The first, let’s call Nigel…

Nigel is painstakingly thorough. He likes everything to be in the right box in the right place on the shelf. He will have a PA or a secretary but likes to spend time on his correspondence. The language he will use may tend towards legal jargon, albeit largely to underline experience but, where Nigel comes into his own is when there’s a dispute. Nigel likes disputes. It’s because they present an opportunity to demonstrate knowledge of his field. There’s often no harm in having a legal leviathan on your side but, sometimes, the problem with giants is that they tend to move slowly. Nigel may well enjoy the cut and thrust of legal debate but it can slow the progress of your house sale. Nigel won’t be inclined to pick up a phone to resolve a problem. He’ll want to send letters by post and keep copies in the box file with your name on. After all, it proves he’s worth his fee – which tends to be on the high side. If you’re in no hurry, you like a stickler for detail and you don’t mind paying top dollar, Nigel’s your man. Just hope he doesn’t line up against another Nigel; the debate can be endless.


The second, let’s call Giles…

Giles is slick. There’s no other word for him. He may be newer to the game but he’s done the training and knows the score. In fact he thinks he knows it well enough to take a few shortcuts. Giles might not bother with a PA as it keeps costs down; instead he seems be almost welded to his smartphone which he’ll answer anywhere – in a meeting, on the train, on his car hands-free. He’s an email man and not one for letters – which is probably just as well because Giles will rarely be in the office. Instead, Giles likes to network and enjoys the hunt for new clients just as much as working for them. Indeed, for Giles, acquisition is the prime objective. After all he needs as many clients as he can get to help pay off the credit card bill and the payments on the smart Mercedes. Giles will be fast; he’ll be confident – as long as your sale is straightforward. But, if there are any complications, Giles may struggle. It’s may not be because he lacks knowledge. It may not be because an issue is beyond his experience. It may be simply that Giles’s constant quest for clients leaves him overstretched when it comes to protracted negotiations. If you’re on a budget and you’re not anticipating problems, Giles could well be your man. If you’re selling an older property, a leasehold home or something listed, maybe not.

The third let’s call Sally (although it could equally be Robert or Geoff or whatever name you prefer) …

Sally may not be particularly high-profile. It’s not because she doesn’t know her job; it’s just she tends to work below the radar. She’s not a partner in a large firm or recognised as an energetic new kid on the block. She’s just quietly done her own thing for years, winning new clients largely through personal recommendation. She’s thorough too; perhaps not as pedantic as Nigel – but not averse to phone calls rather than letters if it helps to smooth the process of buying or selling a home. She’s more than qualified to represent you in the event of a problem but will inform and consult you on your options first rather than making arbitrary decisions on your behalf. She’s unlikely to be brow-beaten in a legal dispute but doesn’t need victory at all costs. Speed isn’t the priority for Sally either. She simply sees her job as smoothing the progression to completion and exchange as practically as possible – and recognises that may sometimes mean a little compromise along the way. Sally probably won’t be as cheap as Giles; her fees may even be closer to Nigel’s. The difference will be that you’ll probably hear from her more frequently and you may be more involved in the process. It’s not for everyone of course; some buyers and sellers actually prefer to take a back seat. But, if you like a little personal control and you’re prepared for a little compromise for the sake of expediency when you’re selling your home, you probably need to find a Sally.

We’ll all probably only use a conveyancing solicitor no more than two or three times in our lives so it can be hard to establish if the one you’re considering is a Giles, a Nigel or a Sally. Personal recommendations from friends or online reviews are often all we have to go on.

But, at least you now have some caricatures to base your choice upon. All we can suggest is that you Google a few names, make some phone calls and perhaps keep our “pen characters” in mind …


How to get your garden ready for selling your house – By eSale


If you’re buying property, there’s a good chance a garden is going to be on your wish list.

We all have our own ideas about how we should use that space; for some, it’s a bit of room for a kick around; for others an exercise area for the dog; an oasis of peace surrounded by the scent of flowers; a blank canvas for our own horticultural designs; or just somewhere to potter with pot plants and our own veg.

But, whichever one best describes you, you don’t really want to be starting life in your new home with an undiscovered nightmare lurking outside – so perhaps a few tips will help:

The Lawn

If you get the chance, before you buy a property have a closer look at the green spaces. If they’re patchy, you can always lay a bit of new turf but, if the lawn is rife with dandelions, you could be meeting a new nemesis. The yellow bobbing heads add a splash of colour in the spring and early summer but dandelions are weeds which don’t know where they’re not welcome – and they get everywhere. Once they’ve found a crack in the drive, between the block-paving or on the patio, they dig in like ticks and work away at widening the gap. It may not be enough to persuade you to give up on a house you like, but it’s best to know what you’re starting out with.

Flower beds

The question you have to ask yourself is do you know what’s in there? Are the flower beds home to anything exotic or high-maintenance. It’s less of a problem if you have green fingers and you know what you’re doing but it’s a bit of a disappointment to move into a new home and watch the garden wither around you as you don’t know what the plants and shrubs require. Why not ask the seller for a few tips or, even better, a “map” of the garden so you know what’s what?



A tree in the back garden some distance from the house can be an attractive and versatile feature which changes with the seasons. If you don’t mind raking up leaves, it can offer shade in the summer and colour in the spring and autumn. In the front garden, though, it can be a different matter. Roots can interfere with sewers and water pipes, so check where they are if you can. Sap can find its way all over the car on the driveway while trees are useful roosting spots for birds who seem to take great delight in pooping on the car you’ve just cleaned. Leylandii is a popular tree for screening but be warned; it seems to grow almost as soon as your back is turned. Expect to be busy with the shears or the hedge-trimmers at least three times between spring and autumn.

The Shed & The Greenhouse

It’s great to have them but, just as you would look at a new home with a critical eye, try to do the same with any outbuildings. Check the base for signs of rot at ground level and the roof for leaks or signs of weakness. You don’t want to be retrieving the shed or the greenhouse in kit form from the neighbour’s garden after the first gales of the autumn.

Timber fencing

It’s the same with fence panels; if they’re attached to rotting wooden posts, it’s not going to be long before you’re repairing storm damage. If the garden is enclosed by timber fencing, it’s best if the panels are designed to let wind blow through but to still to allow a degree of privacy. Solid wood can offer quite a bit of wind resistance and, if they’re not properly anchored, the panels will soon be horizontal in anything more than a stiff breeze.


Again, for some, it’s a desirable feature – but is it sound? If it’s a bit creaky you may want to take a closer look. A little bit of give isn’t necessarily a problem but, if the wood looks a bit corky or is showing signs of excess weathering, it’s probably a good idea to be sure you’re not going to be up to your knees in broken planks after your first winter.


The best advice we can give is mind the gaps… There are bound to be some places where the seal has gone, letting in water or weeds. Too many though and you could be looking at some substantial repairs in a few years’ time.

If you have any other worries about buying property, why not have a flick through some of our earlier blogs? But we’re here to help and, if you there’s anything we haven’t covered on our FAQs page ( ) or in our “How To…” videos ( feel free to give us a call or drop us a line.

But what about online estate agents? – an eSale rant

So the Royal Institute of Chartered Surveyors (RICS) has issued its updated Blue Book – supposedly a guide to best practice for estate agents.

Just one thing; there’s not a single mention of any of the online estate agencies. Not one; nada; zilch. It’s like the internet never happened.

At best you could describe the oversight as misguided; at worst, arrogant, pompous or just plain stupid.


What we do

We’ve been around as a business for over five years, steadily building our portfolio so that today, we can offer a decent selection of homes across England and Wales from £800,000 to £80,000. Not only that, we’ve sold everything from mansions to one-bedroom apartments – even a commercial premises or two.

We’re rated the UK’s No 2 in our field on independent review website Trustpilot, we’ve won awards for customer service and we’re now part of an international network marketing property globally.

But, according to RICS, the way we do things is not even worthy of consideration; it’s the same for larger rivals such as Purple Bricks, Emoov or HouseSimple. Admittedly, the Blue Book is produced for RICS members and not the public at large but it’s almost as though there’s a fervent hope among the estate agency’s establishment that, if they can ignore the newer, internet-based business model for estate agency long enough, it’ll go away.

The thing is, it won’t. The first generation of so-called internet natives – millennials who have never known the world before it went online – are now in their first jobs. In a few years’ time they’ll be in middle-management and probably looking for property of their own.

Are they all going to stick by the age-old estate agency practices now there are online alternatives out there? Of course not; they’ll be on their laptops or iPhone XV, probably using technology we’ve never even dreamed of to view and even buy property which matches their wish lists – probably in 3D. If RICS and its members really believe they can continue to patronise sellers of the future – and then charge them thousands for the privilege – we suspect they’re going to be hugely disappointed.

Here to stay

Granted, even in 2027, there will still be some uncomfortable with the concept of such a significant transaction as buying or selling a house being completed online. That’s why we’re convinced there’s enough business out there for both traditional agents as well as the newer online equivalents. We’ve always said that.

But to dismiss the business practices of a whole sector or your own industry as not worthy of consideration purely because they use more modern communication and selling techniques is incredibly short-sighted and, to be frank, unworthy of such an august body as RICS.

It has its faults; it is lamented by some as the root cause for a significant change in the way we live our lives. But the internet is here – and it’s here to stay. Clearly, some need to get used to it.

How to get the most from your estate agent- eSale sales progression


When you’re selling property, it’s easy to feel a little overwhelmed by the process. For a start, the sums of money involved are larger than anything most of us will handle our lifetimes – at least in one go. So perhaps it’s not all that surprising that many of us will sit back and let the professionals get on with it.

But, sometimes, that’s not what happens. We pick and estate agent, we watch our property pop up online, we find a conveyancing solicitor, we sit back – and nothing … zip … nada.

For a while, we’ll wait – often being very British about it. After a little while, we might tut or mutter to ourselves – but we won’t actually pick up the phone and ask what’s going on. We just presume the “experts” know what they’re doing and we’ll refrain from interfering.

But, if you’re looking for a little advice on what your ought to do if things have gone ominously quiet, read on…


For a start, we’d recommend you get on the phone to your estate agent straight away. You don’t have to scream and shout or stamp your foot demanding a speedier sale; that won’t really achieve much anyway. But, by all means, ask for a report on progress. An inquiry or a click-through from one of the portals might not lead to a viewing but it can be reassuring to know buyers are nibbling. It’s better than being completely in the dark.

The same applies if you already have a buyer and the sale is in the hands of solicitors. If you don’t seem to be getting any closer to a completion and you want to know why, just ask.


Ask Again…

If your agent intimated interest in your property but there haven’t been any viewings yet, see if you can find out why. Were you persuaded to pitch your asking price to high? Are the images of your property not doing you any favours? We’re not suggesting you hound your agent; they do need space and time to work. But don’t be too passive either. Remember this is YOUR house sale and you have a right to the information about how it’s progressing.

Is Your Solicitor On Your Side…?

We’re not suggesting you could be hundreds of pounds only for someone to work against you but, in our experience, there is sometimes a tendency for lawyers to labour a point. They are working for you but, sometimes, speed isn’t always to the forefront of their minds. Once a sale is in progress, endless letters or emails can be exchanged over a single point, slowing the whole process down when a conversation or a compromise could perhaps have cleared the logjam in a few minutes. It might be worth checking but, if you’d rather not, why not ask your agent to put in a call? We’ve banged a few heads together before and would be quite happy to check on delays in the legal process if you’d rather not do it yourself.

Who’s stalling?

Sometime buyers caught in chains may try to slow the process on a sale deliberately, requesting additional checks or slowing negotiations over aspects of the property they want to see rectified. Again, your agent should be aware soon after the viewing or the survey results if a buyer has any concerns. If they start throwing them into the mix later on, it’s sometimes a sign a deal is becoming a little fragile. If your sale seems to be going nowhere, it may be an idea to mentally prepare for a return to the market.

Has your agent gone to sleep?

We sincerely hope we’re never guilty of this – and our Trustpilot reviews suggest our track record is okay – but, sometimes agents with extensive portfolios can struggle to stay on top of them all. A fast-growing firm, for example, may be operating at the extreme limits of its staff and, sometimes, a property may not get all the attention it deserves. If you sit back, wait, and say nothing, it could be yours.  Make a bit of noise, remind them you’re there, and the risk is reduced.

We’d love to hear from you, if you’re selling or not. Just give us a call and we’ll do our best to help. After all, it’s our job …


Getting ready to put your house on the market – eSale tips


If you’re considering a splash of paint or even a more extensive facelift before putting your home on the market, it tends to be the main living space or the kitchen which gets the attention.

But, if you think about it, it’s the entrance hallway which a potential buyer sees first – and, more often than not, it’s the space which shows the most wear and tear. Dirty shoes and hands leave their mark, carpets can get a little frayed around the edges as we come and go and the general detritus from our daily lives – gloves, hats, shoes, boots, coats, umbrellas – seems to find a home not far from the front door.

Better, then, to start here if you’re thinking of spending a little money – and, with a little creative thought, you can actually add quite a bit of “wow factor” without breaking the bank and be well on your way to making a good impression when selling your house.

Let there be light…

Does your front door have glass panels? Obviously, they let in more light and can transform a dark and dingy hallway but, if you’re not keen or prefer not to invest hundreds in a new front door, a large picture mirror can also help. It’s also handy to have a somewhere to check your look before you leave home.

Storage solutions…

Rather than a single coat rack and a jumble of shoes, have you considered a narrow, open-fronted unit with alcoves of differing sizes and perhaps some drawers? There are some swish options offered by some of the modern furniture stores these days. If it’s of the flat-pack variety, it’ll be easy enough to dismantle and take with you when your sale goes through.


Pick a colour …

Neutral décor is recommended when preparing for a move as it presents a buyer with a blank canvas but, if you like to be a little unconventional the hallway isn’t a bad place to start. Bright colours can lift the space under the stairs; if your hallway is dominated by them, the stairs themselves can even become a feature. Stripped wood rather a dark or patterned carpet, a single coloured stair or a feature wall can all make a statement.

Say it with flowers…

… Or any striking plant, to be honest. Not only do they add colour, they can become features in themselves, particularly if they’re chosen to match a theme. Imitations take little looking after but – although some will say they’re a bit ‘80s – there’s still a place for a yucca, cheese plant, peace lily or a decorative fig tree.

Knock on wood…

As well as the stairway, a wooden floor in the entrance hall can give it a lift and make it that bit easier to keep clean. It doesn’t have to be solid wood, a decent laminate will do the job but pick a lighter colour rather than a dark wood.

If you’re stuck for ideas or need a little inspiration, a quick Google on a site such as Ideal Home or House and Garden might get your started. Best to begin with a budget though and try to stick to it or you may find you’re over-investing in something a new owner will change as soon as they move it. Remember the objective is to start a viewing on the right foot rather than convince a prospective buyer that they’ve discovered another Laurence Llewelyn Bowen.

We’re estate agents rather than interior designers but, if you think we can assist with other ideas which may help to sell your home, feel free to give us a call. We’re here if you need us.


How to prepare for moving day – experience from the eSale team


If you’re planning to move house for the first time, there are plenty of blogs like ours out there which will provide all the pointers you need when it comes to preparing for the big day.

But, no matter how well prepared you may think you are, the chances are there will still be things which are going to sneak up and bite you on the bum, make you grimace or put a crimp on your day.

When you move house, there are just so many variables it rarely goes without a hitch so – drawing on the experiences of some of our own sellers – we thought a few examples of things which can come from left field may help.

You follow all the advice on picking an estate agent or solicitor – but …

… as soon as you tell family or friends, you get THAT look. When you ask why, it’s at that point they relate some horror story or other about poor customer service. They could have said something before; after all they knew you were looking – but it’s only now they decide to pass on (sometimes with apparent relish) something which someone once told them down the pub.

What do you do? First of all, remember it’s probably just hearsay. After all, you went through a diligent process to pick your agent, solicitor, removal firm or whatever so you made a choice based on solid information, right? It’s probably best to thank them for their concern but go with your gut feeling.

Viewings are exciting – but inconvenient …

… because not everyone is going to be able to work around your usual routine. It’ll sometimes be hard to fit a visit by a prospective buyer around work, the school run, your gym session or whatever. In fact, sometimes, it can seem as though your agent is deliberately picking slots which disrupt your life. By all means, ask if the viewing can be rearranged; most buyers will understand that you have your own commitments. But our advice would be to go with the flow as much as you can.

Something just broke …

and you have a viewing booked in an hour. It happens. The trick is to stay calm. If water is pouring through the ceiling or spurting from a tap, then fair enough; you may have to ring your agent and try to rearrange. But, if one of the kids just put a football through the garage window or you dropped the tin when you were applying a dab of paint, it may not be the disaster you think it is. Most buyers won’t see it as a permanent problem and may even empathise a little with your predicament. Remember, there’s a good chance they’re selling too…


You have a buyer – but they can’t sell …

and there’s not much you can do about this one. If you’re fair-minded, you like the potential buyer and if you’re in no real rush to move, you can play a waiting game. Alternatively, you can let your agent know that you’re still open to offers should there be any further inquiries about your property. Another option is to consider a short-term rent while you wait for the chain to catch up. But, just the same, it can be frustrating to know that, although you’re ready to go, the next step in the process is out of your control.

Something just broke – again …

… and, this time, it was just after you moved into the new place. Sometimes problems arise as a result of the many and varied challenges around moving house and, with big lumps of furniture coming in, there’s always a higher risk of some of damage. If you make sure you have the property insured from day one, then at least you have some peace of mind. Also make sure any removal firm you use is covered too.

It’s Over …

… and, surprisingly, the release of tension and stress can leave you feeling washed out and even more vulnerable to illnesses such as colds. New surroundings sometimes mean we don’t sleep as well for a while either so give yourself time and try to book a few days’ holiday after your move. Get used to your new environment for a few days rather than rushing back to your desk at work. Making a new home should be enjoyed, not rushed so take your time and try to savour the moment.

If you think we can assist with anything else involved in moving house, feel free to give us a call or drop us a line. We’re here to help if we can.

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About esale

eSale  Estate Agents, founded in 2012, bringing a fresh, clear and easy approach to online estate agency in England and Wales. We are a group of professionals with years of experience in helping people sell and buy property.

We have the skills to ensure the correct price is set for your property and we can negotiate the right sale price between buyer and seller.

Additionally, we can arrange accompanied viewings and also see the sale through to completion.

Your property will feature on Rightmove , Zoopla  and Primelocation esale have a wide advertising network, come and join our approach to selling a property, no matter what your property value is.