Here at Esale, we’ve decided to offer customers what they want in a bold move which the we hope gives us an edge over our rivals.
Launched in 2012, we’ve grown swiftly and our property now includes homes across the UK – from an £800,000 mansion to low-cost homes offered for under £100,000.
To date, we’ve followed a familiar online format, offering three different packages to suit our customers’ budgets – including the option of no up-front fees, with payment on completion.
However, after asking you what YOU would like to see, we’ve decided to confront one of the biggest obstacles which we find deters sellers from using an online agent.
From now on, we’ll be offering a NO-QUIBBLE, MONEY-BACK GUARANTEE.
Most leading online estate agents emphasis price as their main selling point, which is understandable when you compare our packages with traditional high street agents. But while it’s important that we remain competitive, we also have to listen to what our customers are saying.
You’ve told us the reassurance of a money-back guarantee would have made making the decision to use an online agent even easier – so, from now on, it will now become part of our offer.
If you are not fully satisfied with our services, just let us know within 30 days and we will give you a full refund – whatever the reason. It really is that simple.
This may put us out of step with some of the big property players, but we believe in keeping up with the demands of modern market and hope the decision will give our customers the confidence they need to make choosing an online estate agent that bit easier.
We believe quality of service means just as much as a competitive price – and that’s what we are aiming to provide.